Protafashion Systems Private Limited (“we,” “our,” and “us”), the managing entity of aspirefusions, is focused on fostering an engaging and trouble-free experience for our users (“you” and “your”). We truly regret any trouble caused by receiving items that are damaged or defective. If you would like to return or exchange a product, please contact our customer service team within 48 hours of delivery. In cases where the wrong item is received, reach out to us right away, and we will assist you with the return or exchange process. Keep in mind that items that have been worn or are damaged cannot be returned. To ensure a smooth return experience, it's vital to retain all labels, packaging, and invoices. If you notice any missing parts or if the item isn’t in its original condition, please connect with our support team within 48 hours, as returns may be restricted.
To start your return, please contact our customer support team, who will guide you through the process. They will offer clear instructions and support you at every step. Typically, you can expect refunds or exchanges to be processed within 5-7 business days after we receive the returned product.
For hygiene and safety reasons, certain items cannot be returned, including intimate apparel. Please ensure all items are in their original, unused condition to be eligible for a return. We appreciate your understanding, as we uphold these policies to maintain high standards of product quality and customer satisfaction.
If you choose to return an item, you will need to cover the shipping costs. However, if the return is due to an error on our part, we will reimburse those shipping charges.
Refunds will be issued using the original payment method. Once we receive and evaluate your returned item, we will begin processing your refund within 5-7 business days.
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us at protafashionsystempvtltd@gmail.com.